Refund policy

 


Returns Policy:

Whilst we do our absolute best to make sure things are right, we know there are times that products may need to be returned.

If you are at all unhappy with your order you can return it to us for a refund within 14 calendar days of delivery.  All items that are to be returned with their original tags intact and in a resellable condition. 

Return your item to:
GT Returns C/O Neon Street Ltd,
Unit 2, Plot 8
Lion Barn Industrial Estate
Maitland Road
Needham Market
Suffolk
IP6 8NZ
UK

You will be responsible for the cost of returning the items to us unless you have received the item in error or if the item has been damaged.

Your refund will be initiated on the receipt of your returned items and the return being accepted. If a product does not meet our return guidelines we cannot issue a refund.
We are not able to refund the original postage costs of your order unless we deem there to be a manufacturing fault with the product once returned.

Items that are damaged or have been received in error please email
info@neonstreet.co.uk  with the issue.



If you have any other queries regarding the returns policy please email
info@neonstreet.co.uk 

Exchanges
Unfortunately we are not able to offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

Statutory Rights:

Customers in the E.U. have the right to withdraw from the purchase of an item within seven working days of the day after the date of the item is delivered.

If you want to cancel your purchase within the seven-day cooling off period please email info@neonstreet.co.uk 

You will be responsible for the cost of returning the items to us unless you have received them in error or if the item has been damaged


Event sales

We are happy to arrange exchanges and refunds for online orders at our physical store at GT events that we are present but we do ask that you email us in advance so we can make sure we have the necessary replacement set aside. Please email info@neonstreet.co.uk about this.